At KPKDShop, we strive to offer the best shopping experience and customer satisfaction. We understand that there may be instances where you need to cancel or return an order. Please review our policy below for details on cancellations, refunds, and returns.
1. Order Cancellation
- Before Dispatch: If you wish to cancel your order, please do so before the product is dispatched. You can request a cancellation by contacting us at kpkdshop@gmail.com or calling us at +91-72182-66646. We will process the cancellation and initiate a full refund.
- After Dispatch: Orders cannot be canceled once dispatched. If you no longer want the item, you can refuse the delivery, and once the product is returned to us, we will initiate the refund process.
2. Returns
- Eligibility: Products must be returned in their original condition, unused, and in the original packaging. Returns must be initiated within [1-3 days] of delivery.
- Non-returnable Items: Certain products may not be eligible for return due to hygiene reasons or personalized/custom items. Please check the product description for return eligibility.
3. Refund Process
- Refunds will be processed after we receive and inspect the returned product to ensure it meets our return policy requirements.
- Refunds will be issued to the original payment method used during purchase. Please allow [1-3 days] for the refund to reflect in your account.
4. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately at kpkdshop@gmail.com with your order details and images of the damage or defect.
- We will arrange for a replacement at no additional cost to you. If a replacement is not available, we will offer a full refund.
5. Late or Missing Refunds
- If you have not received your refund within the expected timeframe, please check with your bank or credit card provider, as processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at kpkdshop@gmail.com.
6. Exchanges
- We only replace items if they are defective, damaged, or if you have received the wrong item. To request an exchange, contact us at kpkdshop@gmail.com within [1-3 days] of receiving your order.
7. Contact Us
For any further questions or concerns about our cancellation and refund policy, feel free to reach us at:
Phone: +91-72182-66646
Email: kpkdshop@gmail.com